Before you call
No heat? No cool? Check these first.
Plenty of no-heat calls turn out to be something you can fix in a few minutes. If none of these work, call. We answer 24/7.
Call (303) 555-0172
Hours: Mon–Sat, 7am–7pm

Smell gas, or the CO alarm is going off?
Skip the checklist. Leave the house now and move away. Don't flip switches or use anything that could spark. From outside, call 911 and Xcel Energy's gas emergency line.
No heat
0 of 6 checked
No cool
0 of 6 checked
Stop and call if you see any of these.
Don't keep resetting it. These need a tech.
- A breaker trips again after you reset it
- A burning or electrical smell
- Water pooling around the furnace
- The furnace lights, then shuts off over and over